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PLEASE READ ALL OF THESE NOTES. IF YOU HAVE ANY QUESTIONS, PLEASE ASK.                           

MDI:
  • Everyone needs to be reviewing their MDI notifications. This will help with the back log in the communicator workflow. If a pt you no showed has r/s in their timeframe, issue resolve it. If you don’t know where to find your MDI notifications, ask Caitlin or Carissa!
CHECK IN:    
  • No shows reminders:
    • Before you no show a 1 day or 1 wk rtn, call the pt to check if they’re coming in, or need to r/s. If you don’t get them on the phone, process the no show and alert Donna.
      • If a 1 day or 1 wk pop no shows, alert Kepley after calling the pt.
    • NP no shows go to DOTTI, not Donna! The only no shows Donna is supposed to get are appts for 1 day to 5 month returns.
    • Call a NP no show to try and reschedule before you process it. If they don’t answer, then send the letter and process as normal. Don’t forget to scan the letter in!
    • Front office letters is notified for all cxl/r/s appts for appts 6 months and greater.  
  • If a pt’s insurance is under their spouse’s name we need to be getting that info! It messes up the billing claims if we don’t have it. Please be checking the insurance section of their quickview, or the physical card!
  • If pt has been no showed, and comes in late for their appt, update MDI and Athena. We don’t want them getting a no show call that afternoon when they actually were seen!
CHECK OUT:
  • We’ve had some issues lately where the fee tickets haven’t been completely filled out by the techs. Please check MDI to see if they need to be scheduled for an injection/laser for their next appt.
PHONES:
  • New VIP oncology NP process:  We have an update to how we schedule new tumor pts:When scheduling the appt, let the ref office know we will be double checking coverage with the pt’s insurance, and we will be in contact with the pt shortly to go over everything with them. Then, notify Kayla and the financial counselors of the new pt’s appt. by email- if you don’t have an email ask Roxanne, Deona, Caitlin, Brittany or Carissa to send it.